Aaron Parecki

This is so silly, I just need to vent. I have this Krups waffle iron, and part of the locking handle has been broken since I got it. I took it apart (really just removed like 6 screws) and there's clearly a plastic part that broke off inside.

So I go to the Krups website and find the replacement part which is available for $3.90, except that shipping is $15.

I emailed their customer support and said I need this replacement part. They wrote back that parts are available on the website for out-of-warranty repairs. I wrote back that it's still under warranty. Their reply:

"Disassembling the unit will void the warranty."

So I called up support to see if they would say anything different on the phone. They asked for my name and then pulled up my ticket, and the guy confirmed that because I opened it up I voided the warranty, and that they don't do warranty repairs by sending out parts anyway.

So apparently I was not supposed to diagnose the problem myself, instead I was supposed to ship it to the appliance repair store in Seattle for them to replace the part and ship it back. It just seems so wasteful and expensive to mail it back and forth when all I need is this $3.90 part.