51°F

Aaron Parecki

  • Articles
  • Notes
  • Photos
  • Aaron Parecki
    This is so silly, I just need to vent. I have this Krups waffle iron, and part of the locking handle has been broken since I got it. I took it apart (really just removed like 6 screws) and there's clearly a plastic part that broke off inside.

    So I go to the Krups website and find the replacement part which is available for $3.90, except that shipping is $15.

    I emailed their customer support and said I need this replacement part. They wrote back that parts are available on the website for out-of-warranty repairs. I wrote back that it's still under warranty. Their reply:

    "Disassembling the unit will void the warranty."

    So I called up support to see if they would say anything different on the phone. They asked for my name and then pulled up my ticket, and the guy confirmed that because I opened it up I voided the warranty, and that they don't do warranty repairs by sending out parts anyway.

    So apparently I was not supposed to diagnose the problem myself, instead I was supposed to ship it to the appliance repair store in Seattle for them to replace the part and ship it back. It just seems so wasteful and expensive to mail it back and forth when all I need is this $3.90 part.
    Portland, Oregon, USA • 50°F
    Tue, May 6, 2025 7:26am -07:00 #warranty
    1 mention

    Other Mentions

    • carpetbomberz.com
      Tue, May 6, 2025 8:03am -07:00
Posted in /notes using quill.p3k.io

Hi, I'm Aaron Parecki, Director of Identity Standards at Okta, and co-founder of IndieWebCamp. I maintain oauth.net, write and consult about OAuth, and participate in the OAuth Working Group at the IETF. I also help people learn about video production and livestreaming. (detailed bio)

I've been tracking my location since 2008 and I wrote 100 songs in 100 days. I've spoken at conferences around the world about owning your data, OAuth, quantified self, and explained why R is a vowel. Read more.

  • Director of Identity Standards at Okta
  • IndieWebCamp Founder
  • OAuth WG Editor
  • OpenID Board Member

  • 🎥 YouTube Tutorials and Reviews
  • 🏠 We're building a triplex!
  • ⭐️ Life Stack
  • ⚙️ Home Automation
  • All
  • Articles
  • Bookmarks
  • Notes
  • Photos
  • Replies
  • Reviews
  • Trips
  • Videos
  • Contact
© 1999-2025 by Aaron Parecki. Powered by p3k. This site supports Webmention.
Except where otherwise noted, text content on this site is licensed under a Creative Commons Attribution 3.0 License.
IndieWebCamp Microformats Webmention W3C HTML5 Creative Commons
WeChat ID
aaronpk_tv