same same. I reset preferences and changed renderer. It still ... • Aaron Parecki

8°F

Adobe Care https://twitter.com/AdobeCare • Jul 15
Thanks for sharing the information, Aaron. We've got your back. Have you tried resetting the preferences yet: https://adobe.ly/3822gPa
If that doesn't help then try changing the renderer to Software Only: https://adobe.ly/2vWB85T
Let us know how it goes. ^NK

same same. I reset preferences and changed renderer. It still happened again. Pretty consistently after playing a dozen or so clips in the project window.

Portland, Oregon • 75°F

Wed, Jul 22, 2020 2:19pm -07:00

3 replies
Have you written a response to this? Let me know the URL:
- Aaron Parecki twitter.com/aaronpk
  
  Sent, thanks!
  
  Wed, Jul 22, 2020 10:20pm +00:00 (via brid-gy.appspot.com)
- Adobe Care twitter.com/AdobeCare
  
  Here's the link to send us a direct message. ^Shivangi twitter.com/messages/compo…
  
  Wed, Jul 22, 2020 9:58pm +00:00 (via brid-gy.appspot.com)
- Adobe Care twitter.com/AdobeCare
  
  That's weird! The issue seems to be with the footage from the same source. Could you share a sample file with us through a direct message so that we can test it at our end? We'll stand by! ^Shivangi
  
  Wed, Jul 22, 2020 9:57pm +00:00 (via brid-gy.appspot.com)

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