Razer Blade Stealth 13, i7-1065G7 CPU, GeForce 1650, 16GB RAM, ... • Aaron Parecki

Adobe Care https://twitter.com/AdobeCare • Jul 14
Hi Aaron, thanks for writing in. We'll look into this. Would you mind sharing your system specifications (CPU, GPU, RAM, OS)? Also, is it happening with all the clips or it's random? Let us know, we're here to help. ^NK

Razer Blade Stealth 13, i7-1065G7 CPU, GeForce 1650, 16GB RAM, Windows 10 Pro. I haven't pinpointed how to trigger it, but once the problem starts, the entire timeline plays back 1/2 speed everywhere.

Portland, Oregon • 82°F

Tue, Jul 14, 2020 6:27pm -07:00

5 replies
Have you written a response to this? Let me know the URL:
- Aaron Parecki twitter.com/aaronpk
  
  Sent, thanks!
  
  Wed, Jul 22, 2020 10:20pm +00:00 (via brid-gy.appspot.com)
- Adobe Care twitter.com/AdobeCare
  
  Here's the link to send us a direct message. ^Shivangi twitter.com/messages/compo…
  
  Wed, Jul 22, 2020 9:58pm +00:00 (via brid-gy.appspot.com)
- Adobe Care twitter.com/AdobeCare
  
  That's weird! The issue seems to be with the footage from the same source. Could you share a sample file with us through a direct message so that we can test it at our end? We'll stand by! ^Shivangi
  
  Wed, Jul 22, 2020 9:57pm +00:00 (via brid-gy.appspot.com)
- Aaron Parecki twitter.com/aaronpk
  
  same same. I reset preferences and changed renderer. It still happened again. Pretty consistently after playing a dozen or so clips in the project window.
  
  Wed, Jul 22, 2020 9:19pm +00:00 (via brid-gy.appspot.com)
- Adobe Care twitter.com/AdobeCare
  
  Thanks for sharing the information, Aaron. We've got your back. Have you tried resetting the preferences yet: adobe.ly/3822gPa If that doesn't help then try changing the renderer to Software Only: adobe.ly/2vWB85T Let us know how it goes. ^NK
  
  Wed, Jul 15, 2020 2:23am +00:00 (via brid-gy.appspot.com)

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